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Free Global Shipping

At ZCOVA, we know part of the pleasure associated with a purchase of diamonds or colored gemstones is the expectation of the arrival of the product. For this reason we want to make sure that from the moment your product leaves our doors, it reaches you quickly and safely.

Self-collection

Orders can be collected at our ZCOVA Showroom in Malaysia at the below address:

Zcova Sdn Bhd
No.5, Lorong Teknologi B,
Nouvelle Industrial Park,
Taman Sains Selangor 1,
Kota Damansara,
47810 Petaling Jaya,
Selangor, Malaysia.
Waze: Zcova Sdn Bhd

Zcova Johor Bahru
F-02-02, Block F,
Komersial SouthKey Mosaic,
Persiaran Southkey 1,
Kota Southkey 80150,
Johor, Malaysia.
Waze: ZCOVA JB

Zcova Penang
No.28-3-1, The Bayu,
Jalan Tanjung Tokong,
Kampung Raya Baharu 10470,
Tanjung Tokong, Pulau Pinang.
Waze: ZCOVA Penang

*Advanced appointment is required for self-collection.

Delivery

We provide free global insured shipping for all orders. All deliveries are made on weekdays, Monday to Friday.

Country/Region Delivery Time
Malaysia 2-5 days
Malaysia (outskirts of Sabah & Sarawak) 7 days
Singapore 3-7 days
Australia 4-7 days
Philippines 4-7 days
Brunei 3-7 days
USA 5-10 days
Indonesia 5-10 days

*Shipping times are approximate.
*For countries not listed above, please contact us for more information.
*For security reasons, we will not ship to any P.O. Box addresses.

 

Return Shipping Charges

Malaysian orders:

  • FREE one time return shipping for Resize, Refurbishment & Warranty Claim* for Manufacturing Defects by ZCOVA.
  • For subsequent returns, shipping charges to ZCOVA will be borne by ZCOVA, but USD20 will be charged to the recipient when the amended product is ready to be shipped to them.

International orders:

  • FREE one time international return shipping for Warranty Claim* for Manufacturing Defects by ZCOVA only. Warranty Claim does not include Resizing or Refurbishment.
  • For subsequent returns for Warranty Claims, USD120 will be charged per shipment.
  • For international returns apart from Warranty Claims, USD120 will be charged per shipment.
  • GST, VAT, Duty Tax or other charges incurred here will be borne by the customer.

*Terms and conditions apply for Warranty Claims.

 

Courier Service

Following shipment, we will send you a confirmation email with a tracking number and estimated delivery date.

Country Courier Service
Malaysia GDex Tracking
Singapore FedEx Tracking
Australia FedEx Tracking
Philippines FedEx Tracking
Brunei FedEx Tracking
USA FedEx Tracking
Indonesia FedEx Tracking

 

GST

Countries may charge GST, VAT or Duty Tax on shipments into the respective countries. It is the purchaser’s obligation to pay this charge directly to their local tax authority.

Country GST
Malaysia 0%
Singapore 7%
Australia 10%
Philippines 12%
Brunei 15%
USA 0-7.25%
Indonesia 10%

 

Delivery Package

Every item shipped from ZCOVA is delivered in our signature ZCOVA Delivery Box, accompanied by all related documents, including the appraisal and diamond certificate (if applicable).

  • Engagement rings and wedding bands are delivered in ring boxes.
  • Loose diamonds and gemstones are delivered in secure packaging.

All parcels sent out are protected from damage with our delivery box and secured with a security sticker. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.

If the security sticker is tampered please do not sign the parcel and contact our customer service immediately.

 

Fully Insured and Secure

All international orders are fully insured by luxury goods logistics company, Malca-Amit or Brinks.

All domestic orders within Malaysia, Sabah and Sarawak are fully insured by Liberty Insurance. 

A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package.

For credit card payments, it is only possible to ship to your card’s billing and registered address or to your local FedEx, Ferrari express, and Brinks collection branches.